Please note: We have two different shipping policies. One for products that we have in-house like the coffee and then our Print-On-Demand merchandise.
Shipping Policy: Coffee & In-house merchandise:
We use a flat rate shipping policy based on your order total. Purchases less than $58 have a flat rate of $6. Orders of $58 and up have Free Domestic Shipping. (We will put your order in the mail within 5-7 business days, but please allow additional time for transit time.)
If you are local, you have the option to pickup an order during our Spring to Fall market season. For an updated list of our markets and events, click here.
Shipping Policy: Print-On-Demand Merchandise:
Print-On-Demand Merchandise usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business day
We currently only ship within the USA
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Print-On-Demand Orders - How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Return & Exchange Policies
We are a small family business and pride ourselves in quality products and excellent customer service. If you have any questions or concerns, please do not hesitate to reach out to us at firstname.lastname@example.org. Please note our Merchandise Shop Refund and Exchange policy below. We work with a print on demand supplier so these products have a more strict policy.
Print-On-Demand Merchandise Shop Refund / Exchange Policy:
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns for Print-On-Demand Merchandise:
What’s your return policy?
We don’t offer returns and exchanges for Print-On-Demand Merchandise for buyer’s remorse but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
We do not refund orders for buyer’s remorse.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges on print-on-demand merchandise. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Print-On-Demand Merchandise Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us right away.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the print on demand facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to the print on demand faculty and you will be liable for the cost of a reshipment to yourself (if and as applicable).
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more details, please visit our FAQ page.